If you are looking to upgrade your business phone systems, you may find that many businesses are switching over to VoIP, or voice-over-internet protocol systems. This may leave you wondering if this is the best option for your business. Weighing the advantages and disadvantages of such a system will guide you to the right answer. Here are a couple of the pros and cons of a VoIP business phone system.
The Cons of a VoIP Business Phone System
- Won't Work if the Internet Goes Down
A VoIP business system utilizes the internet to provide phone services, rather than traditional phone outlets and phone wiring. The biggest downside to this is that if your internet goes down, your phone system will not work. This means that customers will not be able to get a hold of your business or calls may be dropped. Of course, phone utilities experience problems at times as well, but they are less frequent than internet outages.
- Quality is Based on Your Internet Speed
The other downside to VoIP is that the quality of the phone system is based on the quality and speed of your internet. If your internet is slow, your phone calls may be low quality. If your internet quality is not great, your phone calls may cut in and out, be noisy, or drop. It can be frustrating to clients or customers if they can't make out what you are saying or feel like they are getting hung up on.
The Pros of a VoIP Business Phone System
- Better Price
One of the biggest benefits to using a VoIP business phone system is the price. VoIP services tend to be significantly cheaper than the services offered by traditional telephone utility customers. This is why many homeowners and businesses have switched to VoIP phone services, rather than sticking to their traditional utility-based landline.
- More Applications
The other advantage to using a VoIP system is that there are more applications available to you. When you have a standard landline, you can only make voice phone calls. With a VoIP system, you can make video calls, easily conference in groups of people, or make phone calls on different lines to work with various vendors to fix problems while you are on another line with your customer. This helps you to improve customer service and improve business relations.
More businesses are switching to VoIP business phone systems because they are cheaper and give the user the ability to have more applications from their phone. However, they are not right for some people. If you live in an area with slow internet speeds or weather affects your business internet, VoIP may not be ideal for you.